The Infrastructure Planning and Design (IPD) Guide for Microsoft System Center Service Manager 2010 takes the IT architect through an easy-to-follow process for successfully designing the servers and components for a System Center Service Manager implementation, resulting in a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.
The guide covers these key steps in the System Center Service Manager infrastructure design process:
- Defining the project scope by identifying the necessary Service Manager features, the requirements of the process management packs, and the targeted population of the organization.
- Mapping the selected features and scope to determine the required server roles.
- Designing the fault tolerance, configuration, and placement of the management servers, portals, and supporting SQL Server databases.